Accessibility Statement

Smith Lending Solutions is committed to ensuring that our website and digital services are accessible to all individuals, including those with disabilities. We believe that every person deserves equal access to information about mortgage lending products and the ability to apply for and manage home financing online.

We strive to provide a positive experience for all users and are continually improving our website to meet or exceed applicable accessibility standards.

Our target is conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines define how to make web content more accessible to people with a wide range of disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments
• Motor limitations
• Cognitive and learning disabilities

To support accessibility, we have implemented the following measures:

• Semantic HTML structure for proper screen reader interpretation
• Sufficient color contrast ratios for text and interactive elements
• Keyboard navigation support throughout the site, including forms, calculators, and interactive tools
• Descriptive alternative text for meaningful images and graphics
• Clear and consistent heading hierarchy
• Properly labeled form fields, including mortgage application and pre-approval forms
• Focus indicators for interactive elements to support keyboard and assistive technology users
• Responsive design that accommodates text resizing and zoom
• ARIA landmarks and attributes where standard HTML semantics are insufficient

Digital accessibility is an ongoing effort. We are committed to:

• Conducting periodic accessibility audits of our website and digital tools
• Training our development team on accessibility best practices
• Incorporating accessibility testing into our development workflow
• Addressing accessibility issues promptly when they are identified
• Seeking input from users with disabilities to improve our services

While we strive for full WCAG 2.1 AA compliance, some content or features may not yet meet all standards. Known areas where we are working to improve include:

• Some third-party embedded content (such as external rate feeds) may not be fully accessible
• PDF documents may not all have full accessibility markup; we are working to remediate these
• Certain interactive calculator visualizations may have limited screen reader support

We are actively working to resolve these issues and welcome your feedback.

If you encounter an accessibility barrier or have difficulty using any part of our website, we want to hear from you. Your feedback helps us improve.

When contacting us, please include:

• A description of the accessibility issue you encountered
• The web page URL where the issue occurred
• Your assistive technology and browser, if applicable (e.g., screen reader, magnification software)
• Your preferred method of contact

We aim to respond to accessibility feedback within two business days and to resolve identified issues as quickly as possible.

If you are unable to access any content or use any feature of this website due to a disability, please contact us and we will provide the information or service through an alternative method. We are happy to assist you by phone at (843) 555-0199 during business hours.